If after 72 hours you have not received your receipt or invoice, it may be due to one of the following reasons:
Please note that your receipt or invoice must be sent out in the 72 business hours following the submission of your proof of payment.
If you have not received your receipt or invoice, it may be due to one of the following reasons:
- The documents are sent to the email established in the contract or as last updated before Owner Services. You must confirm the email address to be used.
- The deposit is considered unidentified due to the lack of receipt of the proof of payment or deposit slip. You must send us your proof of payment.
- If the payment is sent from a bank account that does not correspond to the client, no invoice will be generated; the payment will be returned. You must begin the return process.
Our email with your receipt may have gone to your spam folder. Before creating a support ticket, please check your spam folder.
If after 72 business hours you still have not received your receipt or invoice, and have checked the points above, please create a support ticket here.
To ensure efficient and accurate service, we kindly ask you to follow these instructions:
1. Enter the unit number exactly as it appears in your contract (e.g. A 123).
2. Please raise one ticket for each unit.
We appreciate your cooperation.