--- title: My receipt does not match the deposit slip description: If the information on your receipt or invoice does not match your deposit slip, please consider the following points: --- [Skip to content](https://help.simca.mx/en/sos/my-invoice-does-not-match-the-deposit-slip#main-content) - [English](https://help.simca.mx/en/sos/my-invoice-does-not-match-the-deposit-slip) - [Español - México](https://help.simca.mx/sos/no-coincide-mi-recibo-con-la-ficha-de-deposito) English Show submenu for translations [Contact Us](https://help.simca.mx/en/sos/kb-tickets/new?hsLang=en) [Customer portal](https://help.simca.mx/tickets?hsLang=en) ![Logo-sos-blanco.png\]](https://help.simca.mx/hs-fs/hubfs/Logo-sos-blanco.png?height=30&name=Logo-sos-blanco.png) - [Simca Owners Services](https://help.simca.mx/en/sos) Open main navigation Close main navigation - [Simca Owners Services](https://help.simca.mx/en/sos) - - [English](https://help.simca.mx/en/sos/my-invoice-does-not-match-the-deposit-slip) - [Español - México](https://help.simca.mx/sos/no-coincide-mi-recibo-con-la-ficha-de-deposito) English Show submenu for translations - [Contact Us](https://help.simca.mx/en/sos/kb-tickets/new) - [Customer portal](https://help.simca.mx/tickets) - [Go to SIMCA Real Estate](https://simca.mx/en/real-state-developments-in-southwest-of-mexico) [Go to SIMCA Real Estate](https://simca.mx/en/real-state-developments-in-southwest-of-mexico) How may I help you? - There are no suggestions because the search field is empty. 1. [SIMCA Owner Services](https://help.simca.mx/en/sos?hsLang=en) 2. [Billing, receipts, payments, and collection](https://help.simca.mx/en/sos/billing-receipts-payments-and-collection?hsLang=en) 3. [Invoices, receipts and proofs of payment](https://help.simca.mx/en/sos/billing-receipts-payments-and-collection?hsLang=en#invoices-receipts-and-proofs-of-payment) # My receipt does not match the deposit slip ## If the information on your receipt or invoice does not match your deposit slip, please consider the following points: A difference between your receipt and your deposit slip may be due to the following reasons: - Different amounts: the amount charged by the bank is different, or includes a collected commission or fee. - Sometimes the date of the receipt does not match the date on the deposit slip, due to the time elapsed between the bank confirmation and the 72 hours the company takes to confirm the deposit. Before creating a ticket, please check with your bank. ### If you have any questions about your receipt, you can clarify them by filling out the following form: **To ensure efficient and accurate service, we kindly ask you to follow these instructions:** 1\. Enter the unit number exactly as it appears in your contract (e.g. **A 123**). 2\. Please raise one ticket for each unit. We appreciate your cooperation.     - [Warranties](https://help.simca.mx/en/sos/warranties?hsLang=en#main-content) - [Warranty types and policies](https://help.simca.mx/en/sos/warranties?hsLang=en#warranty-types-and-policies) - [Information about the units](https://help.simca.mx/en/sos/warranties?hsLang=en#information-about-the-units) - [Billing, receipts, payments, and collection](https://help.simca.mx/en/sos/billing-receipts-payments-and-collection?hsLang=en#main-content) - [Payment and collection process](https://help.simca.mx/en/sos/billing-receipts-payments-and-collection?hsLang=en#payment-and-collection-process) - [Invoices, receipts and proofs of payment](https://help.simca.mx/en/sos/billing-receipts-payments-and-collection?hsLang=en#invoices-receipts-and-proofs-of-payment) - [Account statements and bank details](https://help.simca.mx/en/sos/billing-receipts-payments-and-collection?hsLang=en#account-statements-and-bank-details) - [Deed, contracts, and promises](https://help.simca.mx/en/sos/deed-contracts-and-promises?hsLang=en#main-content) - [Personal data](https://help.simca.mx/en/sos/deed-contracts-and-promises?hsLang=en#personal-data) - [Notarial certification of deeds](https://help.simca.mx/en/sos/deed-contracts-and-promises?hsLang=en#notarial-certification-of-deeds) - [Contract modifications](https://help.simca.mx/en/sos/deed-contracts-and-promises?hsLang=en#contract-modifications) - [Cancellations and reimbursements](https://help.simca.mx/en/sos/cancellations-and-reimbursements?hsLang=en#main-content) - [Early termination of promise agreement](https://help.simca.mx/en/sos/cancellations-and-reimbursements?hsLang=en#early-termination-of-promise-agreement) - [Changes or modifications to my unit](https://help.simca.mx/en/sos/changes-or-modifications-to-my-unit?hsLang=en#main-content) - [Modifications and changes to units](https://help.simca.mx/en/sos/changes-or-modifications-to-my-unit?hsLang=en#modifications-and-changes-to-units) - [Visits and construction progress](https://help.simca.mx/en/sos/visits-and-construction-progress?hsLang=en#main-content) - [Site visits: What do I need and how do I schedule one?](https://help.simca.mx/en/sos/visits-and-construction-progress?hsLang=en#site-visits-what-do-i-need-and-how-do-i-schedule-one) - [Progress on construction](https://help.simca.mx/en/sos/visits-and-construction-progress?hsLang=en#progress-on-construction) - [Delivery dates and conditions](https://help.simca.mx/en/sos/delivery-dates-and-conditions?hsLang=en#main-content) - [Lot and unit delivery procedure](https://help.simca.mx/en/sos/delivery-dates-and-conditions?hsLang=en#lot-and-unit-delivery-procedure) - [Condominium managers](https://help.simca.mx/en/sos/condominium-managers?hsLang=en#main-content) - [Condominium regulations and management](https://help.simca.mx/en/sos/condominium-managers?hsLang=en#condominium-regulations-and-management) - [Fees and correspondence](https://help.simca.mx/en/sos/condominium-managers?hsLang=en#fees-and-correspondence) - [Maintenance Manuals for Units](https://help.simca.mx/en/sos/maintenance-manuals-for-units?hsLang=en) [![SIMS\_SOS\_LOGO\_BLANCO](https://help.simca.mx/hs-fs/hubfs/SIMS_SOS_LOGO_BLANCO.png?width=218&height=60&name=SIMS_SOS_LOGO_BLANCO.png "SIMS_SOS_LOGO_BLANCO")](https://help.simca.mx/en/sos?hsLang=en) SIMCA Real Estate Help Center Copyright © 2026, SIMCA Desarrollos