If the information on your receipt or invoice does not match your deposit slip, please consider the following points:
A difference between your receipt and your deposit slip may be due to the following reasons:
- Different amounts: the amount charged by the bank is different, or includes a collected commission or fee.
- Sometimes the date of the receipt does not match the date on the deposit slip, due to the time elapsed between the bank confirmation and the 72 hours the company takes to confirm the deposit.
Before creating a ticket, please check with your bank.
If you have any questions about your receipt, you can clarify them by filling out the following form:
To ensure efficient and accurate service, we kindly ask you to follow these instructions:
1. Enter the unit number exactly as it appears in your contract (e.g. A 123).
2. Please raise one ticket for each unit.
We appreciate your cooperation.